【招聘岗位】：Customer Support Representative
1. Proactive Tactical Service Support;
2. Proactive Customer Relationship Management;
3. Customer Advocacy/Problem Resolution.
1. Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers;
2. Customer service mind set, data analytical and problem solving skills;
3. Strong Interpersonal and communication skills (both in English and Chinese, written and verbal);
4. Strong computer skills, proficiency in Microsoft Office;
5. Negotiation and leverage skills;
6. Time management /Sense of urgency;
7. Able to perform multiple tasks simultaneously, able to balance short and long term goals;
8. Can work under pressure;
9. Self-Motivational skills, innovative/Creative skills.